Manufacturer Warranties & DOA Information (USA and CANADA)

New Page 1

Manufacturer Warranty and DOA USA & CANADA

Revised August 2014. Policies are subject to change.

Manufacturer

DOA Period*

Manufacturer's Warranty Terms

Warranty Service

3M Touch Systems (Microtouch)

30 days

Touch Displays: three-year warranty

Cables and Accessories: 90-day warranty

www.3m.com/touch
866.407.6666

Alien

Direct to Alien

Readers, Antennas and other hardware components (excluding Tags) - one-year warranty

Tags- 180-day warranty

Software Media - 90-day warranty (does not include software itself)

www.alientechnology.com
800.372.4160

American Power Conversion (APC)

30 days direct to American Power Conversion (APC)

Two-year warranty

Customer calls APC to receive RMA

www.apcc.com
800.800.4272, option 5, then 1

APG Cash Drawer

30 days

Vasario and Flip-Top cash drawer: two-year limited warranty

Series 100: three-year limited warranty or five-year limited warranty with online registration

Series 4000: five-year limited warranty or lifetime limited warranty with online registration

www.cashdrawer.com
763.571.5000

Argox

Contact Argox directly at 800.424.0243

  800.424.0243

Bematech

30 days

All products: three-year warranty
Exceptions: CD415, LD1000, SB9011D, KB1700 - one-year warranty

516.248.0400

Cables To Go Liftetime

Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that custom cable assemblies are non-returnable and non-cancellable.

Warranties do not apply to damage from misuse or any consequential damages.

www.cablestogo.com/secure/contact/returns 
800.506.9607

Cherry Electrical Products

30 days
For DOA keyboards, please first contact Cherry at 800.510.1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact SS Tech Services in order to start the RMA process.

All Keyboards: two-year warranty

Warranty Service USA: Gremark Technologies

Warranty Service Canada: Grand Tech Technical Services

www.cherrycorp.com
800.510.1689
630.705.0900 
905.764.5100

Cisco

30 days

Aironet Wireless Products: one-year limited warranty

Other products: 90-days to one-year warranty

See warranties listing online

www.cisco.com

For warranty information, click here
Cisco Meraki End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues Lifetime or one-year warranty. Contact Cisco Merkai for details.

Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period.  Please refer end customers tohttps://meraki.cisco.com/support/#policies:eca

https://meraki.cisco.com/support/

Citizen

30 days

NO DOA return on printheads

CT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II, CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM 910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers. PMU-2200/2300, PPU-231, PPU-700 Kiosk printers - three-year warranty

CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series barcode printers (excluding print head, peeler and cutter) - two-year warranty

CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries), CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku# starting with CTS2000RSM-D32), barcode printer print heads, barcode printer cutters and barcode printer peelers - one-year warranty.

Mobile printer batteries - six-month warranty

Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto Winders, Control Chips, etc. - 90-day warranty

http://citizen-systems.com/Pages/UisSupport/warranty.aspx
800.421.6516

Code

30 days

Code Standard Warranty

CR900FD: five-years 

CR1000: two-years 

CR1200: five-years 

CR1400: five-years 

CR2/CR2500/CR2600: three-years 

CR3/CR3500: two-years

CR4100: three-years 

CR8000: one-year CodeXML®
Modems: three-years

www.codecorp.com
801.495.2200

Cognitive TPG

30 days

Two-year warranty

Four-year warranty A799

www.cognitivetpg.com
800.732.8950 x4

Cradlepoint Technology

30 days 
Contact ScanSource Tech Services at 800.944.2439 x4002

One-year warranty

208.424.5054, option 2

Datacard Group

30 Days / Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Tech Support.

Camera Packages - one-year

Software - 18-months 

Card Printers - 18-months

800.328.8623

Datalogic ADCMobile

30 days

One-year warranty

Web RMA Requests:

www.adc.datalogic.com/onlineRMA

TECHNICAL SUPPORT/SERVICE/RMA:

Toll Free: 888.435.7772 
Direct: 541.349.8283

rmamobile@datalogic.com

Datalogic ADCScanning

30 days

Mobile Products: one-year warranty

Gryphon Corded: five-year warranty

Gryphon Mobile/Bluetooth: three-year warranty

Gryphon Fixed: three-year warranty

Heron: five-year warranty
Touch/TD1100: five-year warranty

Quickscan QD2100: 
five-year warranty

Quickscan QD2300: three-year warranty

Quickscan QD2400: five-year warranty

Quickscan QM2100: three-year warranty

Quickscan Lite QW2100: three-year warranty

Powerscan 7000 Corded: five-year warranty

Powerscan 7000 BT: three-year warranty

Powerscan 7100 Series: three-year warranty

Powerscan 8300 Series: three-year warranty

Powerscan 8500 Series: three-year warranty

Powerscan 9500 Series: three-year warranty

Powerscan DPM Models: three-year warranty

Magellan 800i: three-year warranty

Magellan 1100i: two-year warranty

Magellan 2200VS/3200VSi: three-year warranty

Magellan 2300HS/3300HSi: three-year warranty

Magellan Scanner/Scale: one-year warranty

IP products: 30-month warranty

Web RMA Requests

www.scanning.datalogic.com
www.adc.datalogic.com/onlineRMA

RMA Phone:
Toll Free: 888.435.7772 
Direct: 541.349.8283

Datalogic Scanning Technical Support: 800.695.5700

Datamax-O'Neil Desktop Printers

30 days

One-year standard manufacturer's warranty on all 
models

www.datamaxoneil.com 
407.523.5540

Datamax-O'Neil
Portable Printers

30 days

The following printers are covered for, including print head, one-year warranty: MP Compact4, OC2, OC3, LP3, MF8i, RP-2000, VMP-2000, Apex Series, S2000i, Andes 3

The following printers are covered for, including print head, two-year warranty: MF2TE, MF4T, MF4TE & PrintPAD

www.datamax-oneil.com
407.523.5540

Digi

30 days

Five-year warranty on hardware

http://support.digi.com 
877.912.3444

DT Research Contact DT Research directly One-year Connie at TSE at 
408.772.2266 or via email at 
Connie_tse@dtri.com

Elo Touch Solutions

30 days
Contact ScanSource Tech Services at 800.944.2439 x4002

Touchmonitors: three-year warranty

All-In-One Touchcomputers: three-year warranty

All the peripherals/accessories for touchcomputers and touchmonitors carry a three-year warranty whether included in the monitor/computer or sold separately

*Custom products are non cancelable and non-returnable

www.elotouch.com
800.557.1458

Enovate 90 days
DOA / defective items must go through SS Tech Services at 800.944.2439 x4002
Wall Mounted Articulating Arms: five-year structural components 

Medical Carts: four-year structural components, two-year power systems and electronics, six-months SLA battery, three-year EON Phosphate battery

Wall Stations: three-year structural components and two-year electrical components
www.enovateusa.com/support
877.258.8030

Epson America

30 days

One- to four-year warranty depending on model type.
For more detailed information, please see
www.pos.epson.com/service/servPW.htm

Contact an Epson Authorized Repair Center for repair: 
from the www.pos.epson.com website you can search for a repair center in your area by zip code.  Click on "Service."  Then, "Authorized Service Provider Program."

Fargo Electronics

All DOA issues handled directly through Fargo Tech Support

One-year warranty

www.fargo.com
800.459.5636

Fujitsu America 30 day One-year depot warranty - contact Fujitsu to determine products that qualify FAI_Scansource@us.fujitsu.com
800.538.8716, option 9

Honeywell

30 days

See this document for Honeywell's complete warranty information:http://www.honeywellaidc.com/Warrantydocs/warranty-matrix-old.pdf

www.honeywell.com/aidc
800.782.4263, option 4

Legacy LXE Technical Support or Repair: 877.493.0947 
or via email atHSMLXEHelpdesk@Honeywell.com

Honeywell Batteries

30 days

Mobile Computer Batteries: one-year warranty

Portable Printer Batteries: three- to six-month warranty (varies)

Charging Holster: one-year warranty

Battery Chargers: two-year warranty

800.267.2711

HP Contact HP Technical Support at 800.544.9976 Standard Warranty
three-year onsite, next business day

Three-year parts and three-year labor - includes free telephone support 24/7

Certain restrictions and exclusions apply
866.852.4865, option 3
800.HP.INVENT

IBM Point-of-Sale

30 days for all products. 
Contact ScanSource Technical Support to arrange for repair or replacement of DOA product.

4800, 4810, 4613, 4838, 4900 : one-year depot or one-year onsite warranty (varies by model)

4610, 4820, 4852: one-year depot or one-year onsite warranty (varies by model)

Contact ScanSource Technical Support for DOA and warranty details by model

800.426.7378

ICVerify

30 days

One-year warranty on hardware

30-days free support from day of registration

800.538.0651

ID Tech

30 days

Three-year warranty for Barcode Readers

Two-year warranty for MiniMags and SecureMags 

One-year warranty for all other products

www.idtechproducts.com
714.761.6368

Ingenico Defective products must go through SS Tech Support All terminals, excluding accessories, carry one-year manufacturer's warranty. For extended maintenance service and options, please contact your ScanSource Sales Representative. Contact SS Tech Support at 800.944.2439 x4002
or email Support@ScanSource.com

Instruments & Equipment (STAR)

30 days

One-year warranty for both parts and labor

Three-year warranty on parts only (years two and three parts are covered at no charge)

800.432.1255 x137

Intellitrack, Inc.

30 days

30-day warranty - must be requested through ScanSource

888.583.3008

Intermec Technologies

30 days
Defective items must go through ScanSource Tech Services at 800.944.2439 x4002

* If there is a service contract associated with the returned product, you must contact your sales rep for reimbursement or updates

Barcode printers, data collection terminals: one-year warranty

Software: 30-days
SF51 Rugged scanners: one-year warranty

SR6x Rugged scanners: three-year warranty

SR30 Light Industrial Scanner: five-year warranty

SG20 Tethered: five-year warranty

SG20 Bluetooth: three-year warranty

SG10: three-year warranty

RFID Hardware: one-year warranty

RFID Tags: 90-days

Printheads: 90-days

www.intermec.com
800.755.5505

Ithaca Printers (TransAct Technologies)

30 days

Ithaca iTherm 280: three-years

Ithaca 9000, POSjet 1500, Series 150 and all other printer models: two-years

www.transact-tech.com
607.257.8901

Janam Technologies, LLC

30 days

One-year

www.janam.com
866.915.5311

MagTek

30 days

14-months from the date of manufacture

800.944.2439 x4002, option 5

Microsoft

Contact Microsoft directly

Contact Microsoft directly

888.455.7422

MMF POS

30 days

Forreplacement keys, contact MMF

Three-year warranty from date of manufacture on all Heritage, Media Plus and Cashier Plus

Two-year warrantyfrom date of manufacture on all Val-U-Lines

800.769.1954

Monarch (The Printer Systems Division of Avery Dennison) 30 days Printers: one-year limited depot level warranty

Thermal printheads: Prorated limited six-months warranty or one million inches

Batteries and Cables: Prorated limited three-months.
Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty.
www.paxar.com
800.331.7632

Motorola

30 days. Please note that all returns must include manufacturer's original packaging and box.

Accessories, serialized: 90-day warranty

Accessories, unserialized: 30-day warranty

Scanners - one-year standard warranty

Scanners - CS1504: three-month warranty

Scanners - CS3000, MS954, MS22xx, MS44xx: one-year standard warranty

Scanners - LS7708, LS9203i: two-year standard warranty

Scanners - LS9208i: 30-month standard warranty

Scanners - DS457, DS35xx, DS6878, DS9208, DS9808, LS1203, LS3008, LS3408, LS3578, LS4278, LS7808, MS12xx, MS32xx, MT2000: three-year standard warranty

Scanners - DS4208, DS6707, LS2208, LS4208: five-year standard warranty

MicroKiosks: one-year standard warranty

Terminals: one-year standard warranty 

Motorola AP7161 – 12-months

Other Wireless and TEAM product – contact your ScanSource sales rep or reference
http://www.motorola.com/Business/US-EN/Support/Motorola+Product+Warranty

800.653.5350

http://www.motorola.com/Business/US-EN/Support/Motorola+Product+Warranty

M-S Cash Drawer 30 days Star Micronics will only authorize warranty repairs on any printers unless the customer (end user or reseller) contacts Star’s technical support first. Star will issue a case number that must be referenced in order for an IWRA (In Warranty Return Authorization) to be issued for the repair. Customer should contact Star Tech Department at 732.623.5500 for tech support prior to requesting warranty service for a Star Micronics product. 732.623.5500

National Service Center

Sales rep to contact PM

Dependent upon level of service selected (one-, two-, or three-year plan)

www.nationalservicecenter.com
800.500.6421

NCR

Contact ScanSource Technical Support

Lesser of 30 days or date of installation

NCR Terminal Standard Warranty: one-year depot

EasyPoint 45: 90-day on-site; one-year depot

NCR Scanners: standard warranty one-year depot

NCR 7837 Series: three-year depot, except 7837-0000 (two-year depot)

NCR Fastlane: 90-day on-site warranty

NCR PC/ELS: one-year on-site warranty

800.262.7782

Observint - Digiop/Infinias/3S 30 days - contact ScanSource Security Tech Support at 800.964.8994 x4129 for RMA Three-year next-day service on DVRs www.digiop.com
or 800.968.3606

O'Neil Printers

30 days

All printers, including print head, one-year warranty

www.oneilprinters.com
949.458.0500

Opticon

30 days

Two-year warranty

LG2/CR2: three-year warranty

Accessories and Batteries: 30-day warranty

www.opticonusa.com
800.636.0090

Panasonic System Solutions

30 days 
*Defective systems must go through SS Tech Support

All products have depot warranty. Timeframes vary. Please contact ScanSource Tech Support at 800.944.2439 x4002.

Panasonic c/o Heartland Services 847.468.5100

Panasonic Toughbook DOA: End-user or reseller should call Panasonic Technical Support at 855.772.8324, option 1. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource Customer Service at 800.944.2439 x4049. Varies by product. Please confirm with Panasonic Technical Support. 855.772.8324, option 1
Panasonic Visual Solutions DOA: End-user or reseller should call Panasonic Technical Support at 855.772.8324, option 1. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource Customer Service at 800.944.2439 x4049 Varies by product. Please confirm with Panasonic Technical Support. 855.772.8324, option 5
ParTech, Inc. Contact ParTech directly for DOA returns and replacements To receive a warranty repair or OBF replacement the partner will be required to contact PAR’s Customer Service Support Center at 800.382.6200. The following information is needed to process a PR request: 
• Channel Partner ID number 
• Site name, ID number and location where the equipment is installed
• Failed model and serial number and all feature numbers
• Description of failure
ParTech Customer Service Support Center at 800.382.6200

Pioneer POS

30 days direct to Pioneer POS

S-Line, StealthTouch and Magnus all-in-ones, Touchmonitors - three-year warranty

All others - one-year depot warranty

http://www.pioneerpos.com
888.468.9757

POS-X

30 days

All POS-X products carry a three-year warranty except for the following:

Fuzion Mobile Device: one-year warranty

XI3200 Barcode Scanner: five-year warranty

XR520 Receipt Printer: five-year warranty

*All POS-X products carry two-day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty

www.pos-x.com
or 360.738.8433

Posiflex Business Machines, Inc.

30 days direct to Posiflex

Three-year warranty for US & Canada

Posiflex Tech Support: 510.429.7097

Printronix

30 days

P7000 Line Printers: 90-day onsite warranty

T5r/SL5r Printers: one-year return to factory

T4M/SL4M Printers: one-year return to factory

Printheads: six-month return to factory

PrintCarts: 90-days on site

TallyGenicom Line: 90-days on site nine-month return to factory

TallyGenicom Serial: Model specific, contact Printronix

TallyGenicom Laser: Model specific, contact Printronix

714.368.2686

RedBeam

90 days

Software - 30-day warranty; service contract for an additional year of service and telephone support may be purchased

support@redbeam.com
877.373.0390

RJS

30 days

One-year warranty

714.368.2355

SATO

30 days
No returns on printheads or media

Printers - one-year

Spare Parts - one-year

Printheads / Platen Rollers - Thermal Transfer Applications: one-year or 30km (1,200,000 linear print inches)

Printheads / Platen Rollers- Direct Thermal Applications: one-year or 15km (600,000 linear print inches)

Cutters - one-year from the date of purchase or the following number of cuts

SATO Standard Guillotine Cutter - one-year or 300,000 cuts

SATO Heavy Duty Rotary (HD) Cutter - one-year or 500,000 cuts

SATO XL400/410e Integrated Cutter - one-year or 1,000,000 cuts

Rechargeable Batteries - 90-days from date of purchase

www.satoamerica.com
704.644.1650

Seagull Scientific

30 days

Seagull will exchange for new product (warranty information to be determined)

 

Seeburger

Non-returnable

Full term of license agreement. Software orders require a minimum of 12-months maintenance contract.

770.604.3888

Socket Mobile

60 days

One-year standard warranty

EXCEPTIONS:
Socket Bluetooth Cordless Ring Scanner: one-year or 5 million actuations (trigger presses), whichever occurs first

Batteries, removable cables, cases, straps, styli, memory cards, chargers, cradles, adapters and other consumables: 90-days

SocketCare Extended Warranty available for SoMo handheld computers, CHS Series 7, CRS Series 9, and CF plug-in cards Series 4, 5 and 6. For program details and part numbers, please visithttp://www.socketcare.com/

http://support.socketmobile.com
800.552.3300

Stadia 30 days N/A N/A

Teklynx

Non-returnable

Contact Teklynx directly

customerservice@teklynx.com
or 888.629.4444

TG3 Electronics

30 days

One-year limited warranty based on warranty statement
Four year warranty on the TG121 Series and TG136 Series

Register RMA on web site at
www.tg3electronics.com
or 262.652.2626

Toshiba Global Commerce Solutions, Inc. Contact ScanSource Technical Support 4800, 4810, 4838, 4852, 4900, 4610, 4820: one-year depot or one-year onsite warranty (varies by model).
Contact ScanSource Technical Support for DOA and warranty details by model.
800.426.7378

Unitech

30 days

For batteries, customer should contact Unitech Support Team directly. Unitech will do advance replacement direct with customer if DOA.

POS Keyboards - one-year warranty

Portable Data Terminals - one-year with optional extended warranty and service contracts available

Scanners - one-year warranty

Scanners - MS210 series: three-year warranty

Scanners - MS330 series: five-year warranty

Stationary Terminals - two-year warranty

us.ute.com
800.861.8648

VeriFone

Customer must contact VeriFone VSS MRA Department at 800.834.9133 or via emaili_rma_help@smokestack.verifone.com

Mx Series Terminals - three-years 

Vx Series Terminals - one-year

PinPad 1000SE - one-year

SC5000 - one-year

www.verifone.com
or 800.834.9133

VeriFone (PC Charge)

Customer must contact VeriFone for all DOA issues

60-days from date of shipment

www.gosoftware.com
or 877.659.8981

Vigilix

N/A

N/A

http://www.vigilix.com
or 864.421.9256

Wavelink Services

Contact Wavelink directly Contact Wavelink directly

www.wavelink.com
425.823.0111

Wavelink Software

Contact Wavelink directly

Contact Wavelink directly

www.wavelink.com
425.823.0111

Zebra Card Printers (formerly Eltron)

30 days / Contact Zebra to obtain a case number. Once case number has been received, contact ScanSource Tech Support.

Printer: one-year warranty

Printserver II: three-year warranty

Keyboard display units: six-month warranty

Printheads: six-month warranty

Batteries and spare parts: three-month warranty

Printers: 12-months from ScanSource invoice date

800.344.4003

Zebra Technologies

30 days. Contact SS Tech Services to initiate the RMA process.

Printers (except bar code printheads and other normal wear items), chargers, power supplies, hardware keys, media, ribbon, Zebranet ® printer servers, SEH PS102-Z, SEH PS105-Z, batteries - one-year warranty

Printheads - six-month warranty

Spare Parts - three-month warranty

Accessories - one-month warranty

www.zebra.com
847.634.6700